Dan: What’s your role on the Launchpad team?
Laura: I’m the Launchpad Support Specialist, so my job is pretty varied each day. Launchpad is rather larger than I first ever thought or had experience in using but it’s great to see so many people use it on a daily basis.
My role is to help people via email or IRC with their queries or point them in the right direction of where they can get more information or submit a bug or help them achieve something. I also look after Launchpad bugs and questions each day and it’s fascinating to see the varying questions we get on there so it’s a great way to learn and also see what interesting projects are on Launchpad and the communities that use it.
Dan: You’ve been working on Launchpad as a community member for a while though yeah?
I’ve been using it in the Ubuntu community in the past for blueprints, reporting bugs and and tracking issues and the odd time if I can help out in translations.
Dan: What’s been the biggest challenge in your new role so far?
Laura: Bazaar and PPAs both of which are bizarre to me at present, but the folks in the Launchpad and Bazaar teams have been really helpful to me and really made working with them easy.
Dan: Where do you work, and what can you see from your window?
Laura: I live in London, and work from home four days a week so when I look out the window I see the reflection of the London Eye. The other day a week I head into Canonical HQ.
Dan: If time/money was not an issue, what would you change about Launchpad?
Laura: Oh I’d love to make Launchpad translatable as I do know many people who love to get more involved, having it translated would help here. I’d also love to get more of the developer community involved in Launchpad, and where Launchpad isn’t doing what they’d like get them to submit patches and get them more involved in the process. It’s open source after all
Dan: How did you first start to get involved in the open source community?
Laura:I got involved when I was in college where I was roped into joining our computer society Skynet. Soon I became treasurer and event organiser and then eventually president of the society and got involved running open source conferences. Never looked back since!