Getting help with Launchpad

Seattle telephone operators
Recent scene at Launchpad HQ

There are few things more frustrating than working on something and then being held up because you can’t get the help you need. I know this all too well: my quest for world domination has long been stalled because the sonic screwdriver help-line people never answer my emails.

With Launchpad, we’re trying something new to make sure you get the help you need. Each week day there’s a named member of the Launchpad team whose job is to answer your questions, whether in #launchpad, in Launchpad Answers, on launchpad-users or to

This means that on top of the usual cast of Launchpad types in #launchpad, for eight or so hours each day you’ll have a named contact that you can ping for help.

You can see which person’s on duty by checking the Help Rotation page on the Launchpad help wiki and also by looking at #launchpad’s channel topic.

Let us know what you think of the new help rotation and how we can improve it.

Telephone operators photograph from Seattle Municipal Archives. Creative Commons licensed.

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