launchpadblog

On 2020-08-13, we deployed an update that caused users whose full names contain non-ASCII characters (which is of course very common) to be unable to log into Launchpad. We heard about this serious regression from users on 2020-08-17, and rolled out a fix on 2020-08-18. We’re sorry about this; it doesn’t meet the standards of both inclusion and quality that we set for ourselves. This post aims to explain what happened, technical details of why it happened, and the steps we’ve taken to avoid it happening again.