launchpadblog

Two changes to the contact team email feature were recently released that make communication more reliable.

Non-team members now see the “Contact this team’s admins” link. Previously, non-members saw a link to contact the team owner. The owner is often one person, and some team owners delegate the running of the teams to the team admins. There are often more admins then there are owners. So the message is more  likely to reach someone who is involved in the day-to-day team management.

Team members see the “Contact this team’s members” link. Previously, members might have seen a link to contact the team, but that email when to the team email address that the team might not respond to. Many teams still use bogus email addresses to avoid emails from the days before Launchpad had great bug subscription filters. Launchpad has an anti-feature that prevents team mailing-lists from contacts all the team members. Team admins found it impossible to notify the member about issue ranging from policy changes, polls, meetings, to security issues. So members can now trust that their messages will be sent to the team members.

The feature is a convenient way to contact a user or team. Sometimes the feature is the only way you can contact a user or team that does not have a public email address. A user may use the contact user/team feature 3 times each day. The limit ensures no one can spam Launchpad users. The limit also means the feature is not a substitute for mailing lists.

Tags: announcement, front-page, teams

This entry was posted by Curtis Hovey on Tuesday, February 14th, 2012 at 8:28 pm and is filed under Cool new stuff. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.